Privacy.

Who this policy is from

This policy is issued by Premier Analytical Sciences, LLC, a California limited liability company, trading as Premier Analytical Sciences. It covers this website and the laboratory's handling of client and order information. It takes effect on [effective date · to be confirmed].

What you send us

To commission a test we ask for the name that should appear on the certificate as commissioning party, a contact name, an email address, a phone number, the address the samples ship from — street, unit, city, state, and ZIP — and what the material is said to be: compound, lot number, label claim, number of vials, plus anything you choose to write in the notes field.

Paying for an order adds a payment record to it: the amount, the processing fee inside that amount, and whether it is pending, paid, expired, or refunded. Your card number is not part of that record and never reaches the laboratory — it goes to Stripe, our card processor, exactly as section 04 describes.

Beyond those, we do not ask for — and do not want — your formulation, your customer list, or an account of what the result ought to be.

Accounts

Laboratory staff and, where one has been issued, a client portal account sign in with an email address and a password. Passwords are held by our authentication provider as one-way hashes; we never see or store a readable password. Releasing a certificate is restricted to named authorized signatories, and the signing action is recorded against the person who took it.

What this website does not do

It is easier to state by exclusion, and each of these is checkable rather than promised:

• No analytics of any kind, no advertising or conversion pixels, no social buttons, no session recording, no third-party scripts.
• No cookie is set by the public pages. A cookie appears only after you sign in, and only to keep that session alive.
• Typefaces are served from this site itself, so reading a page does not announce your visit to a font host.
• We do not sell client information, and we do not share it for anyone else's marketing.
• Nothing stands between the order form and this laboratory. It posts to our own server, the order is recorded here, and you are then sent to Stripe to pay — the only place your card details go. What travels to Stripe with you is the amount, the names of the services ordered, your email, and our own order number; never the compound, the lot, or the label claim. If card payment is offline, the form falls back to assembling the request as text and handing it to your own email program, which is then the only thing that sends it.

Photographs of your samples

Every vial is photographed at accessioning — sealed as received, and again with its lab number affixed. Cameras record more than the picture: a phone photograph can carry the place and time it was taken. The original is kept privately as part of the chain of custody, and the copy that can ever appear on a document or a public record is re-encoded from the image pixels alone, so embedded camera metadata — including any location — does not travel with it.

The public register — the part that cannot be undone

Every released certificate has a permanent serial and a stored document. Whether the record is listed is your election: you state a starting position when you order, and you confirm it once you have seen the result. An unlisted record is not browsable and is not returned by a search; it opens only from its exact serial, which the document itself carries, and the page that opens it says it is private.

Listing moves one way. A listed record names the commissioning party and shows the material, the measured values, and the accession photographs; it cannot afterwards be unlisted, by you or by us, and a request to remove it will be refused. A record that should no longer be relied on is withdrawn or superseded by a revision — both of which mark the record and leave it readable. That irreversibility is the reason a stranger can believe the register at all, so it is the one thing here we will not make an exception to.

How long things are kept

Released certificates, the register records that point at them, and the audit log of who did what are permanent by design — a record that could be quietly deleted would not be worth checking. Sample photographs stay part of the record they belong to. Order and contact records are kept for [record retention period · to be confirmed]. Physical samples are never returned: they are held for two weeks and then destroyed, under clause 13 of the terms of service.

Asking about your data

Write to main@premieranalytical.com and we will tell you what we hold about you, correct contact details that are wrong, and answer what we can. One limit is absolute and stated in advance: we cannot unpublish a certificate that has been listed, and we will not pretend otherwise.

Which privacy statutes apply to this firm, and what rights they give you, is [applicable privacy laws · to be confirmed]. Rather than list rights we have not confirmed we owe, this page asks you to write to us — and we will answer.

Security

Traffic to this site is encrypted in transit. Access to laboratory data is enforced by the database itself rather than by application code, so a client account reaches its own released certificates and nothing else; staff roles are separated the same way. Certificate releases are restricted to named authorized signatories and are written to an append-only audit log. No system is perfectly secure, and we do not claim this one is.

Children

This is a laboratory service for businesses and researchers. It is not directed to children, and we do not knowingly collect information from them.

Changes, and how to reach us

We may update this policy; the version in force is the one on this page, with its date. Questions go to the laboratory directly.