Terms of service.

Who these terms are between

These terms are an agreement between Premier Analytical Sciences, LLC, a California limited liability company, trading as Premier Analytical Sciences (“the laboratory”, “we”), and the person or company commissioning the work (“you”). They apply from the moment you place an order or send material for testing, whichever happens first. If you accept them for a company, you are stating that you are entitled to bind it.

They take effect on [effective date · to be confirmed]. Until then this page is a draft and binds no one.

What the laboratory does

We analyse the material you send, on our own instruments, by the methods named on the certificate, and we report what we measured. That is the whole of the service. We do not certify products, approve companies, or advise on whether a material is suitable for any use — including human or veterinary use, or therapeutic, diagnostic, or clinical applications. Results should be interpreted by qualified professionals within the scope of the intended research.

What you send, and how it travels

Send sealed vials from the lot to be tested, in the container they shipped in, with the label claim exactly as printed and the name the certificate should carry as commissioning party. The order page states what to send.

Shipping to us is at your cost and your risk. A sample is in our custody from accessioning — the point at which it is photographed as received, given a lab number, and its condition recorded — and not before. If a package arrives damaged, short, or unidentifiable, we record the condition and tell you before any work starts.

What you are stating about the material

By sending material you state that:

• you may lawfully possess it and lawfully ship it to us;
• the label information you give us is what you believe it to be — we record it as stated by you and test it as received, and we do not correct it on your behalf;
• you have told us in advance if it is hazardous, requires special handling, or may be a controlled substance; and
• you are not sending it to us to certify it for human or veterinary use, or for therapeutic, diagnostic, or clinical applications, and no result we return will represent it as fit for such uses.

Material we cannot handle

If a vial may be a controlled substance, we quarantine it, open a documented hold under the name of the person who opened it, and stop work on that sample. A held vial is not tested, not returned, and not destroyed except as [controlled-substance procedure · to be confirmed] allows. We may also refuse or stop work on a sample whose condition prevents testing. Where we refuse before testing, we say why.

Turnaround

Turnaround runs in business days from accessioning, not from the day you ship. The turnaround quoted for your panel is an estimate made in good faith, not a guarantee. If a run has to be repeated, or a sample arrives in a state that prevents testing, we tell you and the estimate restarts from that point.

Price and payment

The prices that apply are the ones quoted on your order. Where a test you have asked for is not yet priced, the order says so instead of showing a figure.

An order placed through this website is paid by card at the time you place it. The form totals the analyses, adds a card processing fee of 2.7% of that subtotal — printed as its own line before you pay, and again on the checkout page — and hands you to Stripe Checkout to pay. Your card details go to Stripe and never reach us, as the privacy policy sets out. The order is recorded when you submit it, and no work begins on an order that has not been paid.

If the checkout fails, expires, or you close it, the order is not run and nothing is owed. Placing it again starts a new order rather than resuming that one, so tell us if a duplicate appears and we will close the one you did not mean to place.

When card payment is unavailable, the form composes the same order as an email for you to send from your own mail program, and payment is arranged with the laboratory directly; the same happens where the laboratory keys an order in for you. Payment terms for an order billed that way are [non-card payment terms · to be confirmed]. Cancellation and refunds are clause 16.

What a certificate covers

A certificate reports the analyses listed on it, for the vial we received, as it was on the date we tested it. It is not a statement about other vials, other lots, later production, or the material's suitability for any purpose. The standing wording frozen onto every certificate we release says it in the certificate's own words:

Results relate only to the specific samples tested. Reproduce only in full. This certificate reports only the analyses listed, and its results are intended for research use only — the material tested is not approved for human or veterinary use, or for therapeutic, diagnostic, or clinical applications. Results should be interpreted by qualified professionals within the scope of the intended research. Accuracy and reliability of results may be influenced by sample integrity, handling, and other experimental variables. An endotoxin screen is not a sterility claim.

Those clauses are stored inside the certificate rather than added at printing time, so a document always reproduces the terms it was released under, whatever this page says later.

No accreditation, no endorsement

Premier Analytical Sciences conducts its testing in accordance with ISO/IEC 17025 requirements; it is not an ISO/IEC 17025 accredited laboratory. Nothing we issue is a certification mark, an approval, or a regulatory clearance, and nothing on our documents or this site may be presented as one. We do not endorse any company or product named in the register — a record states what was measured, nothing more.

Release, revision, and withdrawal

A certificate is released when an authorised signer signs it. After that it cannot be edited by anyone, including us. A correction is issued as a revision that supersedes the earlier document and leaves it readable; a record that should no longer be relied on is withdrawn, which marks it rather than removing it. The register keeps superseded and withdrawn records visible on purpose — a register that can only say yes is an advertisement.

Publication and the public register

Every released certificate has a permanent serial and a stored document. Whether the record is listed — browsable and searchable by anyone — is your election: you state a starting position when you order, and you confirm it after you have seen the result. An unlisted record is not listed and is not returned by browsing or search; it opens only from its exact serial, which the document itself carries, and the page that opens it says that it is private.

Listing moves one way. A record that has been listed cannot be unlisted, by you or by us. A listed certificate names the commissioning party; an unlisted one may be anonymous, and making an anonymous record public requires issuing a revision that names you, because the document itself has to change. We do not remove a record from the register because the result was unwelcome.

Confidentiality

Your order details, your contact information, and any unlisted certificate are kept confidential, except where publication is your election under clause 11 or where the law requires disclosure. We do not sell client information. What we say publicly about a listed record is what the record itself shows. How data is handled in practice is set out in the privacy policy.

Samples after testing

Remaining material is not returned. It is held for two weeks after release, so the work can be re-examined or re-run if a result is questioned; when that period ends, the material is destroyed. Material that decays or degrades beyond testable condition before then is destroyed when that condition is recorded. Material held under clause 05 is handled under that clause instead. The accession photographs and the measured results stay part of the record permanently — those are the evidence the certificate rests on, and they do not expire with the sample.

Using the certificate, and using our name

The certificate is yours. Reproduce it only in full — an extract of a certificate is not a certificate. You may state accurately that we tested a named lot and point to the record. You may not use our name or marks to suggest that we endorse, approve, or have certified a product, or that a tested lot says anything about an untested one. The methods, the register, and the software behind them remain ours.

If we get it wrong

If an analysis is wrong, tell us. Our obligation is to re-examine the work and, where it is warranted, to re-run the analysis or issue a revision — with both the original and the corrected record left readable. Complaints are handled under [complaints procedure · to be confirmed].

Our liability is limited to [limit of liability · to be confirmed]. We are not liable for indirect or consequential loss — including lost profit, lost sales, recall costs, or loss of reputation — arising from a result or from its publication under clause 11. Nothing in these terms excludes liability that cannot lawfully be excluded.

Cancellation and refunds

You may cancel an order at any time before its samples are accessioned — before the vials are photographed, given a lab number, and their condition recorded — and no work starts. Cancelling then costs nothing: the full amount you paid, including the card processing fee added at checkout, is refunded. After accessioning the analysis is committed and cancellation is no longer open to you; the analysis is performed and reported, and whether its certificate is listed remains your election under clause 11.

If your samples had already shipped when you cancelled and they arrive anyway, they are not accessioned. Sending them back is at your cost — we invoice the return shipping — and material you do not ask to have returned is destroyed after the same two-week period clause 13 sets.

Material that arrives in a condition that prevents testing, or that is quarantined under clause 05, is reported to you before any work is done — that report, and not a result, is what the order produced. An analysis we never performed stands with a cancelled one for the purposes of this clause, and the vial itself is handled under clause 05 or clause 13.

A completed analysis is not refundable. You pay for the analysis, not for the result: a number you did not want is the work you commissioned, correctly done, and a register whose unwelcome results could be bought back would not be worth reading. Where the analysis itself is wrong, clause 15 is the remedy — re-examination, a re-run, or a revision — rather than a refund. A refund we do agree is paid back to the card that paid.

Changes to these terms

We may update these terms. The version in force is the one published on this page, with its date. A change never alters a certificate that has already been released: a released document keeps the wording it was released under.

Governing law

These terms are governed by the law of [governing state · to be confirmed]. Disputes are heard in [venue and dispute process · to be confirmed].

Contacting the laboratory

Questions about these terms, or about a record we signed, go to the laboratory — not to the party who commissioned the work.